A Tale of Two Airlines: Squeezing Out Every Dollar from the Customer

Recently, I had to fly on two airlines on the opposite sides of the Airlines Industry's current financial state- Southwest and US Airways

I would like to point out the way the two airlines try to squeeze out every by showcasing one aspect-Online web check-in.

Southwest allows online check in one day prior with the ones doing it first getting the better seats.

US airways, an almost bankrupt airline, also has online web check-in. However, it automatically assigns seats. US airways, says that it assigns the best possible seats. However, what i found was completely different. I checked-in exactly 24 hours before. They gave me the worst possible seats. They gave me a choice for preferred seats though for five dollars...


What i believe is that they are cheating.. They are trying to sell the seats for their comfort... Did i mention that they charge 15 dollars and 25 dollars for the fiorst and second checked bags...


Look whats happening, southwest is becoming stronger and US airwys is taking a financial dive to hell..

CUSTOMERS RULE AND GROWTH IS ONLY POSSIBLE IF CUSTOMER IS SATISFIED..
LESSON LEARNT...